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FOR ASSISTANCE
DOMESTIC CUSTOMERS
Call Us:
Representatives are available from 7am – 2am ET, 7 days a week (excluding major U.S. holidays) and are ready to help.
863-250-8764
Live Chat with Us:
Representatives are available from 7am – 11pm ET, 7 days a week (excluding major U.S. holidays) and are ready to help. Click the ‘Chat now’ button at the lower right of any page.
International Customer
Our international customers may access our international help center 24 hours a day, 7 days a week HERE. If you are unable to find the answer to your question, you may contact a customer service representative through the help center. Representatives are available 6 days a week (Sunday - Friday) and are ready to help. Please allow 24 hours to receive a response.
WE’RE HERE FOR YOU!
Email JUSOUT BEAUTY Customer Service (admin@merakinursing.com) or call 863-250-8764. Operating hours are from 7am – 2am EST, 7 days a week, excluding major U.S. holidays. Live chat representatives are available 7am – 11pm ET, 7 days a week (excluding major U.S. holidays) and are ready to help. Click the ‘Chat now’ button at the lower right of any page
Terms and Conditions for Merkaii Xcellence Prep, also known as Meraki International Societe LLC
License Contract
IMPORTANT: Do not edit this agreement. ready? Meraki International Societe LLC, "We", or "Uur" and you (referred to as "Licensee", "You", or "Your") agree to a license agreement for the use of Meraki International Societe LLC (MIS) content and/or services.
Downloading and using Meraki International Societe LLC content or services confirms that you have the legal authority to enter into this agreement, that you accept its terms and conditions, and that you agree to be bound by them. You may not access or use Meraki International Societe LLC Content or Services if you do not have the necessary authority or if you disagree with its terms. In such case, you must delete them.
This agreement seats any prior agreement, written or oral, and any other communications relating to the subject matter of this agreement being the entire and exclusive statement between you and Meraki International Societe LLC.
You certify that you are over 18 years old and are able to form a legal binding agreement.
TERMS AND SUMMARY
1. Definitions
The following terms have the following meanings as they are used in this document:
"Agreement" refers to the license agreement between the licensee and Meraki International Societe LLC as well as any associated policies that are included in it. "Websites" refers to www.merkaiixcelprep.com as well as any other website that Meraki International Societe LLC owns, runs, or uses to promote its goods and services.
"Services" refers to all Meraki International Societe LLC platforms, websites, and mobile applications, as well as the items, services, and contents contained therein, that Meraki International Societe LLC makes available to Licensees for purchase, either directly through the App Stores or through any other marketplace where Meraki International Societe LLC sells such goods or services
2. Permission and Inclusion
a. Exclusive Rights. Meraki International Societe LLC is the owner and operator of the Services. All materials included in or included with the Services, unless otherwise specifically stated by Meraki International Societe LLC, are owned, controlled, or licensed by Meraki International Societe LLC or Meraki International Societe LLC's third-party partners. This includes past, present, and future versions of the materials as well as domain names, source and object code, text, site design, logos, graphics, and the selection, assembly, and arrangement of these materials (collectively, "Meraki International Societe LLC Content").
b. Permission to Use. THIS IS NOT A SALE, BUT A LICENSE. Meraki International Societe LLC grants Licensee a limited, non-exclusive, non-transferable, non-sublicensable license to
(i) View the Meraki International Societe LLC Content
(ii) Download the services
(iii) Use the Services exclusively for Licensee's
Internal use for the number of users for which the corresponding fee has been paid ("License") during the subscription period, subject to the terms and conditions of this Agreement and payment of the applicable license fees (the "Subscription Fee"). Licensee should get advice from Meraki International Societe LLC if they are unsure about how the Services are to be used. A license or subscription cannot be shared with another person. To stop unauthorized third parties from accessing or using the Meraki International Societe LLC Content or Services, Meraki International Societe LLC may set reasonable access restrictions.
c. Time of Subscription. Depending on the subscription plan you choose, the Services' subscription period starts the day you buy them and lasts for 3, 6, 12, 18, or 24 months ("Subscription Period"). After the new subscription cost is paid, your subscription will automatically renew for an additional Subscription Period. For periods of renewal, Meraki International Societe LLC retains the right to modify the Subscription Fee. The same terms and conditions, which Meraki International Societe LLC may alter from time to time in compliance with Section 15(a) of this Agreement, will apply to each new Subscription Period.
3. Payment
The Meraki International Societe LLC Content and Services are only accessible to subscribers who have paid for them or who have been granted access by a promotion (including a limited free trial). Unless they cancel the service, subscribers will automatically be charged the standard monthly amount at the conclusion of the trial period. Users may terminate their subscription at any moment by contacting support or using the cancel button within the app. Subscribers may continue to be billed for the current subscription term even after canceling. The content of the chosen bundle is included in the monthly subscription; there are no other costs. Packages or other content can be available for an additional fee. To continue using Meraki International Societe LLC, a current, valid credit card is required. For inquiries regarding prorated costs, billing, or refunds, please send an email to payments@merkaiixcelprep.com (Meraki International Societe LLC).
4. A Free Trial Membership
For some Services, which require registration with a working payment card, we might provide free trials. If a user cancels before the trial expires, their subscription will automatically renew at the discounted cost. A free trial can be ended online or by getting in touch with Meraki International Societe LLC customer service. Per person, just one free trial is permitted. Free trials are not available for registrations made after that. In promotions that include both "paid" and "free" periods, unless otherwise specified, the paid period will end first. At our discretion, we may add new or extra features, services, or resources that are either priced differently from current memberships or included as part of them.
5. Licensee's Restrictions and Covenants
a. To guarantee that Meraki International Societe LLC Content and Services are used exclusively by Licensee and in compliance with this Agreement, Licensee shall implement internal policies and procedures.
b. The Licensee may not, unless otherwise permitted herein, use, copy, modify, sell, sublicense, rent, lease, transfer, assign, resell, distribute, or in any other way disseminate the Meraki International Societe LLC Content or Services. - Permit any other party to access or utilize the Meraki International Societe LLC Services or Content in any way. - Feed another system with any portion of the Meraki International Societe LLC Content or Services. - Use software applications that carry out automatic downloading, copying, or printing to extract data or information. - Use data extraction software programs in connection with the Meraki International Societe LLC Content or Services. - In any manner alter, translate, reverse engineer, decompile, or disassemble the Meraki International Societe LLC Content or Services. - Eliminate any confidentiality, copyright, patent, trademark, and proprietary rights notices that may have been included in the Meraki International Societe LLC Content or Services.
c. Only the Licensee is authorized to use the Meraki International Societe LLC Content or Services. No other person shall have the right to utilize, distribute, extract, export, or download any part of the Meraki International Societe LLC Content or Services under the terms of this Agreement. It is the licensee's responsibility to keep any usernames and passwords supplied by Meraki International Societe LLC secure and to stop third parties from using them without authorization.
d. Whether for internal use only or for use by others, the licensee is prohibited from creating any software, resource, or product that has functionality comparable to that of the Meraki International Societe LLC Content or Services. Licensee agrees not to provide any of the Meraki International Societe LLC Content or Services for sale, license, or distribution to outside parties, nor may Licensee utilize any of the Meraki International Societe LLC Content or Services as part of any product that is offered for sale, license, or distribution.
6. Possession
The Licensee agrees that Meraki International Societe LLC owns all copies, versions, and updates of the Meraki International Societe LLC Content and Services, as well as all rights, title, interest, and ownership in and to them. This Agreement only grants Licensee a restricted right of use in compliance with this Agreement; it does not provide Licensee title or ownership to the Meraki International Societe LLC Content or Services. There are no implicit licenses in this agreement. Meraki International Societe LLC retains all rights not specifically granted hereunder.
7. User Submissions and Profile Information
a. You grant Meraki International Societe LLC and our affiliates, licensees, distributors, agents, representatives, and other entities authorized by Meraki International Societe LLC the non-exclusive, worldwide, perpetual, unlimited, irrevocable, royalty-free, fully sublicensable, and fully transferable right to exercise any and all copyright, trademark, publicity, and database rights you may have in the content, in any media now known or in the future, as well as the right to use the User Generated Content, when you post, upload, embed, display, communicate, link to, email, or in any other way distribute or publish any review, suggestion, idea, solution, question, answer, feedback, comment, testimonial, and other material ("User Generated Content") to the Meraki International Societe LLC Website or application.
b. Your name, profile, and photo may be used by Meraki International Societe LLC to produce, assist, or display commercials, social media posts, or other promotional materials (collectively, "Marketing Materials"). By using the Services and interacting with Meraki International Societe LLC and third parties, including other users, you consent to Meraki International Societe LLC using your name and profile image in conjunction with Marketing Materials to advertise goods and services.
c. You grant Meraki International Societe LLC permission to use any ideas or concepts included in User Generated Content for any reason, including the development, production, and marketing of goods and services as well as the creation of educational articles, without having to pay you anything. You give Meraki International Societe LLC permission to publish your user-generated content online in a searchable format that is available to Service and Internet users. You give up all moral rights in any User Generated Content you provide, to the maximum degree allowed by law, even if it is changed in a way that you find objectionable. User Generated Content is not guaranteed to be hosted, displayed, or distributed by Meraki International Societe LLC, and we reserve the right to remove any content at our sole discretion. Meraki International Societe LLC retains the right to alter the User Generated Content in any way it deems appropriate, including format, size, and display specifications.
d. You affirm and guarantee that:
(i) you are the owner of the User Generated Content that you have submitted, or that you are authorized to grant the licenses described in this section; and
(ii) the posting of your User Generated Content does not infringe upon the rights of any person or entity with regard to privacy, publicity, copyrights, contracts, or other intellectual property. You will provide Meraki International Societe LLC with any records, proof, or releases required to confirm your adherence to this Agreement at Meraki International Societe LLC's request.
8. Updates automatically
Licensee understands that Meraki International Societe LLC may need to adopt changes in order to maintain the accuracy and integrity of Meraki International Societe LLC Content and Services, and Licensee consents to receive such updates from Meraki International Societe LLC. Meraki International Societe LLC will try its best to lessen the impact of these changes. The licensee is not allowed to try to change or remove any of these updates.
9. Agreement Modifications
Meraki International Societe LLC retains the right to alter, amend, add, or remove any part of this Agreement at any time, at its sole discretion. After updates are posted, Licensee's continuing use of the Services signifies Licensee's acceptance and agreement to the changes. Meraki International Societe LLC reserves the right to end this Agreement at any time and to stop offering the Services instantly.
10. Termination
a. Until they are terminated, this Agreement and the license it grants are in effect. If Licensee violates any provision of this Agreement, Meraki International Societe LLC may immediately terminate this Agreement or suspend Licensee's access to the Services.
b. Licensee shall promptly stop using the Services upon termination of this Agreement and return or destroy all Meraki International Societe LLC Content and Services, including any copies, extracts, and summaries. Sections 6, 7, 9, 10, 11, and 13 as well as any other clauses that are by their very nature meant to survive termination will survive the termination of this agreement.
11. Disclaimer of Warranties
a. Warranty of any kind, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement, is provided with the services and any information, content, or materials contained therein, "as is" and "as available" basis with all faults in self.
b. Meraki International Societe LLC offers no guarantees that:
(i) The Services will fulfill your needs;
(ii) The services will be timely, secure, error-free, and interruption-free;
(iii) The results that can be obtained from using the services will be accurate or dependable;
(iv) Any errors in the services will be fixed; or
(v) The services, or the server that makes them available, are free of viruses or other harmful components.
c. Abandon all risk relating to the services' quality and performance. you will be liable for the whole cost of any necessary servicing, repair, or correction should the services prove to be defective.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Meraki International Societe LLC and its affiliates, licensors, suppliers, advertisers, or sponsors shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with this agreement, the use or inability to use the services, unauthorized access to or alteration of your transmissions or data.
13. Liability
In the event that Licensee violates this Agreement or uses the Services in any way, Licensee agrees to indemnify, defend, and hold harmless Meraki International Societe LLC, its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees.
14. Applicable Law and Location
Without respect to its conflict of law provisions, the laws of the State of Florida shall govern and be construed in conformity with this Agreement. Any action or cause arising out of this agreement may only be brought in Florida's federal or state courts, and the parties agree to the personal jurisdiction and venue of such courts.
15. Miscellaneous
a. Modification and Release. By updating the conditions on the Website, Meraki International Societe LLC reserves the right to change this Agreement at any time. Any modification to this agreement must be made in writing and signed by Meraki International Societe LLC for it to be effective. The ability to be severed. The remaining terms of this Agreement will still be in full force and effect even if any of them are found to be invalid or unenforceable.
b. Consent. All previous or contemporaneous oral or written communications and proposals between Licensee and Meraki International Societe LLC regarding the Services are superseded by this Agreement, which represents the entire agreement between the parties regarding the use of the Services.
c. Task. By operation of law or otherwise, licensee may not assign or transfer this Agreement or any of its rights or duties hereunder without Meraki International Societe LLC's prior written agreement. This Agreement may be assigned by Meraki International Societe LLC without prior notice at any time.
d. All notices under this agreement must be in writing, and they will be considered to have been sent on time if they are delivered in person; when they are electronically confirmed to have been sent by email or fax; or the day after they are sent if they are sent for next-day delivery via an established overnight delivery service.
16. Money-Back Promise
We will reimburse your tuition if you are a graduate of a recognized nursing or healthcare career institution, and you did not pass your exam. The following qualifying requirements must be met by you:
a. The warranty is only valid for the initial exam taken with the product.
b. The product needs to be purchased more than 14 days before the exam date.
c. A thorough examination and completion of all the material.
d. To present your board letter and purchase receipt.
You accept this Agreement's terms by downloading, using, or accessing the Services. Please do not download, access, or use the Services if you disagree with the provisions of this Agreement.
Merkaii Xcellence Prep Cookie Policy
What are Cookies and Tracking Technologies?
We use cookies and similar tracking technologies to improve and analyze our service, Merkaii Xcellence Prep. This policy explains what cookies are and how we use them, your choices regarding cookies, and where you can find more information. These technologies track activity on our website and store certain information. Examples of tracking technologies include beacons, tags, and scripts.
Types of Cookies We Use
Cookies or Browser Cookies: Small data files stored on your device when you visit a website. They are widely used to remember You and Your preferences and track your activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, this may limit your ability to use some features of our service.
Web Beacons: Tiny electronic files (also referred to as clear gifs, pixel tags, and single pixel gifs) embedded in our website and emails that track activity, like how many users visit those pages or open emails.
We use two main types of cookies
Session Cookies: These cookies are temporary and deleted as soon as you close your web browser.
Persistent Cookies: These cookies remain on your personal computer or mobile device when you go offline until they expire, or you delete them.
Why We Use Cookies
We use cookies for several reasons, including:
Necessary and Essential Cookies: These cookies are essential for our website to provide you with our services and let you use some of their features, like authentication and security.
Cookies Policy and Notice Acceptance Cookies: Remember if you've accepted our cookie policy.
Functionality Cookies: Remember your preferences, such as login details or language, to personalize your experience. This gives you a more customized experience by not having to re-enter your preferences each time you visit the website.
Tracking and Performance Cookies: We use these third parties to track website traffic and user behavior to improve our website and your experience. This information may be used to identify you indirectly. We also test new website pages, features, or functions using these cookies to see how people respond to them.
Learn More About Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can usually choose to block all cookies, or to receive a notification before a cookie is set. Please be aware that completely blocking cookies may limit your use of some websites.
Where to Find More Information
For more detailed information about the cookies, we use and your choices regarding cookies, please see our Privacy Policy.
Privacy Policy for Merkaii Xcellence Prep
WHO WE ARE
Merkaii Xcellence Prep ("we," "us," or "our") values the privacy of those who use our website (https://www.merkaiixcellenceprep.com) and other services provided by Merkaii Xcellence Prep.
In this policy, "you" and "your" refer to any individual or entity using our services ("Users"). "Services" encompass all current or future products, whether paid or free, offered by Merkaii Xcellence Prep. The terms "Merkaii Xcellence Prep," "we," and "our" collectively refer to Merkaii Xcellence Prep.
INTRODUCTION
This Policy outlines our dedication to safeguarding the privacy of individuals who visit our websites, register for our services, or provide us with personal information, whether online or offline. It explains the types of personal information we collect, how we use this information, who we may share it with, and other relevant details. We encourage you to review the summaries provided below if you'd like to explore any topic in greater detail. Any changes to this policy will be posted on this page.
PERSONAL INFORMATION POLICY
In this Policy, "personal information" refers to any data related to an identified or identifiable individual. An identifiable individual is someone who can be recognized, either directly or indirectly, through identifiers like a name, identification number, location data, online identifier, or other characteristics specific to their physical, physiological, genetic, mental, economic, cultural, or social identity. Personal information does not include aggregated data or de-identified information, meaning that such information cannot be linked to a specific individual without additional data.
Providing personal information is essential for us to deliver our services to you. Some of our services also require us to share your personal information with third parties, such as companies that assist us in delivering our services or client institutions whose forms are hosted on our websites. If you choose not to provide your personal information or consent to its disclosure as described in this Policy, you will be unable to use our services.
Our websites may include links to other websites, and the information practices and content of those websites are governed by their respective privacy policies. We recommend that you review the privacy policies of these external websites to understand how they manage your information.
Although we are committed to supporting online privacy, we do not have control over the actions of our client institutions or other third parties. We urge you to review the privacy policies of these institutions or third parties and understand their practices before providing personal information to them or through any forms on our websites where they are mentioned.
INFORMATION WE COLLECTED
We collect various types of information when you interact with our website or use our services. The categories of personal information we may collect include:
1. Identifiers: Name, email address, IP address, account name.
2. Personal Information: Educational background, credit card numbers, financial data.
3. Professional Information: Employment-related details.
4. Non-public Education Information: Schools attended, graduation dates.
5. Commercial Information: Purchase history, products or services considered.
6. Internet Activity: Browsing history, search history, interactions with our website, services, and advertisements.
7. Geolocation Data: Physical location of access.
HOW WE COLLECTED AND USE OF PERSONAL INFORMATION
We gather information through various methods:
Information You Provide: When you register, request information, or contact us, we may collect personal data such as your full name, mailing address, email, phone number, instant messaging ID, educational and professional details, and payment information.
Information Collected Automatically: When you interact with our websites by submitting technical data-web forms, subscription details, sending emails, content you post, or using various interactive features like surveys, discussions, contests, customer support requests and location data. This information may include non-text elements like images and videos. Our server automatically records IP addresses, browser types, operating systems, domain names, access times, and referring websites.
For electronic payment processing, we rely on a third-party intermediary, which is only authorized to use your cardholder data for processing payments on our behalf. This intermediary is not allowed to store, retain, or use your payment information for any other purpose.
By voluntarily providing your personal information, you confirm that the data is accurate and that you have the right to share it with us, either as the data owner or with the necessary consent.
Information We Collect on Our Websites
Logs
Like most websites and online services, we collect certain information and store it in log files when you interact with our websites and services. This data includes your IP address, browser type, internet service provider, URLs of referring or exit pages, operating system, date and time stamps, search queries, locale and language preferences, device identification numbers, mobile carrier, and system configuration details. Occasionally, we may link personal information to data stored in log files to enhance our websites and services. In such cases, the combined information will be handled in accordance with this Policy.
Analytics
We collect analytics data when you use our websites or mobile applications to help us improve them. This anonymous data about your activities on our platforms may also be shared with third-party analytics service providers. We do not associate analytics data with your personal information.
Information from Other Sources
We may also obtain additional information, including personal data, from third parties and combine it with the information we collect through our websites. For instance, we might receive details from client institutions you’ve shown interest in or test scores you want linked to your application. Additionally, if you log into our services through a third-party social media or authentication service, we may access certain information from that service.
Our websites may feature social media tools like Facebook, X, Instagram, TikTok Like button, as well as widgets like the Share This button or interactive mini programs. These features might collect your IP address, the specific page you are visiting, and set a cookie to ensure they function correctly. These social media features and widgets are either hosted by a third party or directly on our websites, and your interactions with them are governed by the privacy policies of the companies providing them.
Any access we have to information from third-party social media or authentication services is governed by the authorization processes of those services. By allowing us to connect with such a service, you grant us permission to access and store your name, email address, and other personal data that the service makes available to us, to use and disclose this information in accordance with this Policy. We recommend checking and adjusting your privacy settings on these third-party services to manage the information they share with us.
GENERAL USES OF YOUR COLLECTED INFORMATION
We may utilize the information we collect from you, including personal information where applicable, for a range of purposes, such as:
(a) Providing, operating, maintaining, and enhancing our services, as well as developing new ones.
(b) Enabling your access to and use of our services – to create user profiles, customized content and layout.
(c) Processing transactions, completing them, and sending you related details.
(d) Sending transactional communications, such as responses to your comments, questions, and requests, providing customer service and support, and delivering technical notices, updates (if you’ve opted in), security alerts, and administrative messages.
(e) Develop new products, monitoring and analyzing trends, usage, and activities related to our websites and services.
(f) Investigating and preventing fraudulent activities, unauthorized access, and other illegal actions.
(g) Personalizing your experience on our websites and services by offering features or advertisements that align with your interests and preferences.
(h) For other purposes for which we have obtained your consent, such as sending marketing communications. You can withdraw your consent to receive marketing communications from us by following the unsubscribe instructions included in those communications. If you opt out, we will record your preference, which will require us to retain your email address to ensure you no longer receive such communications. We may also share your preference and email address with third parties solely to prevent further marketing messages from them. Rest assured, opting out will not result in any discrimination against you.
Legal Basis for Processing Your Information (GDPR Compliance)*
Under the General Data Protection Regulation (GDPR), the legal basis for processing your personal information depends on the type of information and the context in which it is collected. Generally, we process your personal information only when:
(a) We have obtained your consent to do so.
(b) We need the information to fulfill a contract with you (e.g., to provide the services you requested).
(c) The processing is in our legitimate interests or those of a third party, and these interests are not overridden by your data protection rights or fundamental freedoms. In some situations, we may also have a legal obligation to process your information or need to do so to protect your vital interests or those of another person. If we rely on your consent for processing, you have the right to withdraw or decline it at any time. This will not affect the legality of the processing that occurred before you withdrew your consent.
When we request personal information to comply with a legal requirement or to fulfill a contract, we will clarify whether providing that information is mandatory and what the potential consequences are if you choose not to provide it. If we rely on legitimate interests that are not already detailed in this Policy, we will inform you of those interests at the relevant time.
IMPORTANT NOTICE REGARDING DATA TRANSFER RISKS
We want to inform you that transferring your information to the United States carries potential risks due to the lack of an adequacy decision and appropriate safeguards. These risks may include the possibility that you may not be able to fully exercise your data protection rights under applicable law, which could leave you vulnerable to the unlawful use or disclosure of your information.
If you are accessing our websites or using our services from the European Union or other regions with specific data collection and usage laws, you are consenting to the transfer of your personal information to the United States and possibly other jurisdictions.
If you have questions about the legal basis for processing your personal information, please reach out to us using the contact information provided below.
RETENTION OF YOUR PERSONAL INFORMATION
We will keep your personal information for as long as necessary to achieve the purposes outlined in this Policy, unless a longer retention period is required or allowed by law (such as for tax, accounting, or other legal reasons). When there is no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for instance, if your data is stored in backup archives), we will securely store your personal information and isolate it from any further processing until it can be deleted.
SHARING OF INFORMATION, WE COLLECTED
We may share your information in the following ways:
1. With agents or contractors supporting our operations.
2. Across our affiliated companies and for processing in other countries, ensuring protection regardless of location.
3. As required by law, or to protect our rights or the rights of others.
4. For any business purposes in line with this Privacy Policy. Your information will not be disclosed to third parties without your explicit consent, except as required by law.
Providing the Services You Request
We require your personal information to deliver the services you request. For instance, you must provide personal details to create an account with us. When you use our services to submit a form hosted on behalf of a client institution, the information you enter will be shared with that institution. This sharing occurs even if you do not complete or submit the form. If you wish to modify a form that is "in progress," you can do so by following the instructions provided on the form. However, once the form is submitted, you will need our assistance to access or modify the information. After your personal information is shared with a client institution, their privacy policies and data practices will govern how they use your information.
Third-Party Service Providers
We collaborate with third-party service providers for hosting, website maintenance, application development, data backup, storage, payment processing, analytics, and other services. These providers may access or process your personal information solely to perform these services on our behalf. We do not allow our third-party providers to use your personal information for their marketing purposes or for any other purpose outside of the services they provide to us.
Compliance with Legal Obligations and Law Enforcement
In certain circumstances, we may need to disclose personal information in response to lawful requests from public authorities, including those related to national security or law enforcement. We may also disclose personal information to comply with subpoenas, court orders, or other legal processes, or to protect our legal rights or defend against legal claims. Additionally, we may share personal information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, the security of our services, or violations of our Terms of Use or Service, as required by law.
Community Forums
Our websites may include publicly accessible blogs, community forums, comment sections, discussion forums, or other interactive features ("Interactive Areas"). Be aware that any information you post in these areas may be read, collected, and used by others. If you wish to have your personal information removed from an Interactive Area, please contact us at contact@merkaiixcelprep.com . In some cases, we may not be able to remove your information, and if that happens, we will inform you and explain why.
With Your Consent
We may share your personal information with third parties when you provide us with your consent to do so.
Cookies and Tracking
We use cookies to enhance user experience, store preferences, and analyze site usage. Cookies are small files stored on your device that help us remember your activities and preferences over time. You can control cookie settings through your browser but disabling them may limit some functionalities of our website.
We also use Google Analytics and other tracking technologies for advertising and analytics purposes. You can opt out of Google’s use of cookies by visiting their Ads Settings.
Security and Data Storage
We store your data with data hosting providers in the United States, using various security measures to protect your information. While we strive to secure your data, no system can be completely secure. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
YOUR RIGHTS – DELETION OF YOUR PERSONAL INFORMATION
To request the deletion of your personal information, you can either contact us at contact@merkaiixcelprep.com or call our toll-free number at 866-704-1036 .
When you provide us with personal information through our websites or services, you have the right to access and request the deletion of this information, subject to certain limitations. For some of our services, you can access, update, and delete your information directly through your account. Other services may require you to contact us to request access or deletion.
We will not deny you access to your personal information unless applicable laws or regulations allow or require us to withhold some or all the information we hold about you. Even if you request the deletion of your information, we may need to retain it as long as you maintain an account with us, to provide the services you requested, comply with legal obligations, resolve disputes, enforce agreements, or because the information exists in an Interactive Area.
To request access to or deletion of your personal information, you can either contact us at contact@merkaiixcelprep.com or call our toll-free number at 866-704-1036 . We will respond to your request within seven (7) business days. To protect your privacy and security, we will verify your identity before acting on your request. We will match the identifying information you provide with the data we have on file. If needed, we may ask for additional information or documentation, such as a copy of your photo ID or authorization for an agent to act on your behalf. This information will only be used for verification purposes and will be deleted as soon as feasible after processing your request, except where required by law. Please note that we cannot modify or delete information submitted through a form after it has been sent to a client institution. If you need to update or remove information from the submitted form, please contact the client institution directly.
We will retain personal information we process on behalf of our client institutions for as long as necessary to provide services to them. We may also retain and use this information to comply with legal obligations, resolve disputes, and enforce agreements.
CALIFORNIA PRIVACY RIGHTS
The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant California residents’ specific rights regarding their personal information:
1. Right to Know: You have the right to request information about the personal data we collect, use, disclose, and sell, including the categories of information we collect, the sources of that information, the purposes for which we collect it, the categories of third parties with whom we share it, and the specific pieces of personal information we have collected about you.
2. Right to Deletion: You have the right to request the deletion of your personal information that we have collected or maintain.
3. Right to Opt-Out: If applicable, you have the right to opt out of the sale of your personal information.
4. Right to Non-Discrimination: You have the right to be free from discrimination if you choose to exercise your privacy rights under the CCPA.
5. Right to Authorized Agent: You have the right to designate an authorized agent to make requests on your behalf under the CCPA.
6. Right to Correction: You have the right to request correction of inaccurate personal information.
7. Right to Limit Use of Sensitive Information: If applicable, you have the right to limit the use and disclosure of sensitive personal information for purposes other than those necessary to provide the services you request.
The CCPA and CPRA also require us to disclose certain information:
The categories of personal information we collected about California consumers in the past 12 months include identifiers (such as name, alias, postal address, email address, etc.), information related to characteristics of protected classifications under California or federal law, internet activity, geolocation data, professional and employment information, education information, and inferences drawn from the above.
The sources from which we collect this information, the business purposes for which we collect it, and the third parties with whom we share it are detailed in our Privacy Policy.
We have disclosed personal information to third parties for business purposes within the last 12 months, as detailed in our Privacy Policy.
Additional California Privacy Rights
California residents may request details about how we share their information with third parties for direct marketing purposes. To make such a request, please contact us at contact@merkaiixcelprep.com .
If you are between 13 and 17 years old, reside in California, and have registered for a Merkaii Xcel Prep account, you may request the removal of content and information you posted in Interactive Areas. To do so, email us at contact@merkaiixcelprep.com following these instructions:
(i) Send the email from the address associated with your Merkaii Xcellence Prep account,
(ii) Include "Content Removal Request" in the subject line, and
(iii) Provide your Merkaii Xcellence Prep username in the email body. We will acknowledge your request and ask you to confirm it via a reply email. We will remove your content within seven (7) business days after receiving your confirmation.
However, we cannot guarantee complete removal in certain situations, such as when required by law, when content is reposted by third parties, when the content has been anonymized, if the removal request process was not properly followed, or if you received compensation for the content. Additionally, we cannot remove information entered into a form after submission. For updates to such information, please contact the relevant client institution.
GDPR Privacy Rights
If you are in the European Union or certain other regions, you may have additional rights under applicable laws:
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Right of Access and Rectification: You may request information about whether we store or process any of your personal data and request corrections to inaccuracies.
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Right of Erasure: In certain situations, you may request the deletion of your personal information, particularly if it is no longer necessary for the original purpose.
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Right to Object to Processing: You can request that we stop processing your personal data or stop sending you marketing communications.
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Right to Restrict Processing: In certain circumstances, such as when you believe your data is inaccurate, you can request that we restrict its processing.
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Right to Data Portability: You may request your personal information in a structured, machine-readable format and request its transfer to another data controller.
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Right to Revoke Consent: If our processing is based on your consent, you may withdraw it at any time, though this does not affect the legality of processing before the withdrawal.
To exercise these rights, please contact us at contact@merkaiixcelprep.com. We will consider your request according to applicable laws. For your privacy and security, we may verify your identity before taking action on your request.
You also have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. For more details, please contact your local data protection authority.
CHILDREN’S PRIVACY NOTICE
Our services are not intended for users under the age of 13. If we become aware of such data collection, we will take steps to delete the information.
We do not knowingly or intentionally collect personal information from children under the age of 13. If you are under 13 years old, please do not submit any personal information through our websites or services. We strongly encourage parents and legal guardians to oversee their children's online activities and assist in enforcing this policy. If you suspect that a child under 13 has provided us with personal information, please contact us at contact@merkaiixcelprep.com .
If you are between the ages of 13 and 16 and reside in the European Union, your parent or legal guardian may need to provide explicit consent for you to use our websites or services. please fill out form for your consent.
Notice to Parents and Legal Guardians
If you have given consent for us to collect, use, disclose, or process your child’s personal information, you have the right to review, request deletion, or refuse further collection, use, disclosure, or processing of your child's personal data in accordance with applicable law. To exercise these rights, please contact us at contact@merkaiixcelprep.com .
POLICY CHANGES
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated via email or within our services. Continued use of our services after such changes constitutes your acceptance of the new terms.
Security We take the security of your personal information seriously and adhere to widely accepted standards to protect it, both during transmission and once received.
Passwords If you create an account, your account information is protected by a password. It is crucial that you keep this password confidential to safeguard your personal information. Do not share your password with anyone else. We are not responsible for any consequences resulting from lost, stolen, or disclosed passwords, including unauthorized activity on your account, which is your responsibility. If you suspect that your password has been compromised, please notify us immediately.
Cookies
We may use cookies, web beacons, and other technologies to recognize users, gather information about their preferences and browsing history, and personalize their experience on our websites. Cookies help us prevent the need for you to repeatedly enter login information, save your searches temporarily, manage our websites, and gain insights into how visitors use our sites, ultimately allowing us to improve our services.
We may also work with third parties, such as network advertisers and ad servers, to deliver ads or other functionalities to you. These third parties may use cookies, web beacons, or similar technologies to collect information about your visits to our websites and use that information to present you with news or ads that may interest you, even when you are no longer on our sites, or to integrate with social networking platforms. This Policy does not cover the use of cookies and similar technologies by third-party services, and we recommend reviewing their privacy policies to understand their practices.
You can refuse to accept cookies by adjusting your browser settings. However, doing so may cause issues with your browser’s functionality, and you may be unable to complete, save, or submit forms or use certain services on our websites.
Business Transactions
In the event that, we sell or transfer all or a significant portion of our business, stock, or assets, or merge with another entity, we may assign or transfer this Policy along with your account and any related information, including personal data.
Policy Updates
If there are significant changes to our privacy practices, we will update this Policy accordingly. You will be informed of any changes by posting the revised Policy on our websites, with the date of the latest update clearly indicated at the top. We may also inform you of changes via email or other communication methods. We encourage you to review this Policy regularly to stay informed about how your personal information is being processed.
CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at
contact@merkaiixcelprep.com
or at the address below:
Merkaii Xcellence Prep
501 S. Florida Avenue
Lakeland, FL 33801
United States of America
This Privacy Policy was last updated on 7/15/2024.
Merkaii Xcellence Prep: Your One-Stop Shop for Academic Success - Help & Support
At Merkaii Xcellence Prep, we're dedicated to empowering students of all backgrounds to achieve their academic goals. We understand that you might have questions about our prep programs and courses, enrollment process, or billing.
Merkaii Xcellence Prep is a comprehensive academic support platform designed to help students excel in their academic pursuits. We offer personalized tutoring, test prep courses, and academic coaching to healthcare adult learners at all levels.
This Help & Support page is designed to be your one-stop resource for everything Merkaii Xcellence Prep.
Haven't Found What You're Looking For?
If you can't find the answer to your question on this page, don't hesitate to reach out to our friendly and knowledgeable support team.CLICK HERE TO CONTACT We're available by phone, text, or email to assist you:
Phone: 863-250-8764 (Main Line + Text)
Cell: 347-525-1736 (Voice + Text)
Email: support@merkaiixcelprep.com
For General Inquiries see our Frequently Asked Questions (FAQs) page
Billing & Payment: What are your payment options?
We accept all major credit cards and debit cards. You can also set up automatic payments
for your convenience.
Technical Support: I'm having trouble accessing my online
account.
If you're having
trouble accessing your online account, please ensure you are using the correct username
and password. You can also try resetting your password by clicking on the "Forgot
Password" link on the login page. If you continue to experience issues, please contact
our support team.
We're Here to Help!
We hope this Help & Support page has answered your questions about Merkaii Xcellence Prep. If you have any further inquiries, please don't hesitate to reach out to our support team. We're always happy to help!
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